Privacy Policy
At Raw2Door, we are committed to protecting your privacy and handling your personal information in a transparent, lawful, and secure way. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights in relation to your information. UK data protection law requires organisations to be clear about how they use personal data and to provide individuals with information about their rights. [gov.uk], [ico.org.uk]
1. Who We Are?
Raw2Door is a raw dog food delivery business. For the purposes of data protection law, Raw2Door is the data controller of the personal information you provide to us through our website, when placing orders, making enquiries, or contacting us directly. UK privacy notices should identify the organisation and provide contact details. [ico.org.uk], [nibusinessinfo.co.uk]
Contact details:
Raw2Door
12a Park Avenue, Euxton, Lancashire, PR7 6JQ
Email: sales@raw2door.com
Phone: 07432183518
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above. The ICO guidance says individuals should be told how to contact the organisation about their data. [ico.org.uk], [nibusinessinfo.co.uk]
2. What Information We Collect?
We may collect and process the following personal information:
- Your name [ico.org.uk], [gov.uk]
- Your delivery and billing address [ico.org.uk], [gov.uk]
- Your email address and telephone number [ico.org.uk], [gov.uk]
- Your order details and purchase history [gov.uk], [business.gov.uk]
- Payment-related information necessary to process your order (usually handled securely by our payment provider rather than stored directly by us) [gov.uk], [business.gov.uk]
- Any information you provide when contacting us with questions, complaints, feedback, or refund requests [ico.org.uk], [nibusinessinfo.co.uk]
- Website usage information, such as IP address, browser/device information, and cookie-related data where applicable [gov.uk], [ico.org.uk]
3. How We Use Your Information?
We use your personal information to:
- Process and fulfil your orders [ico.org.uk], [gov.uk]
- Deliver your purchases to the address you provide [ico.org.uk], [gov.uk]
- Contact you about your order, delivery, account, or customer service query [ico.org.uk], [nibusinessinfo.co.uk]
- Manage refunds, replacements, complaints, and returns issues [ico.org.uk], [nibusinessinfo.co.uk]
- Maintain internal business records and administer our services [gov.uk], [business.gov.uk]
- Improve our website, products, and customer experience [ico.org.uk], [gov.uk]
- Send marketing emails or updates, where you have opted in or where we are otherwise permitted to do so under applicable law [ico.org.uk], [gov.uk]
- Meet legal, accounting, tax, and regulatory obligations [gov.uk], [business.gov.uk]
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The ICO says privacy notices should explain both the purposes for processing and the lawful basis relied upon. [ico.org.uk], [mayerbrown.com]
4. Our Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for using your personal data. Depending on the activity, we rely on:
- Contract – where we need your information to process and deliver your order, manage payment, or provide customer support connected to your purchase. [ico.org.uk], [gov.uk]
- Legal obligation – where we need to keep certain records for tax, accounting, or legal compliance purposes. [gov.uk], [business.gov.uk]
- Legitimate interests – where it is necessary for us to run and improve our business, manage customer relationships, prevent fraud, and respond to enquiries, provided those interests do not override your rights and freedoms. The ICO recognises legitimate interests as a lawful basis in appropriate cases. [ico.org.uk], [dma.org.uk]
- Consent – where consent is required, such as certain marketing communications or non-essential cookies/tracking technologies. Consent must be capable of being withdrawn. [ico.org.uk], [ico.org.uk]
5. Marketing Communications
If you choose to receive marketing from us, we may send you updates about our products, offers, and news. For electronic marketing such as email or text, PECR may require consent unless a valid exemption applies, and individuals must be able to opt out. [ico.org.uk], [dpnetwork.org.uk]
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any email, or [ico.org.uk]
- Contact us directly using the details above. [ico.org.uk], [gov.uk]
We will not continue sending direct marketing if you ask us to stop. The ICO states people have an absolute right to object to direct marketing. [ico.org.uk], [gov.uk]
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to help the site function, improve performance, and understand how visitors use the website. PECR applies to cookies and similar tracking technologies, and non-essential cookies generally require consent. [ico.org.uk], [dpnetwork.org.uk]
Where required, we will ask for your consent before placing non-essential cookies on your device. You can also control cookies through your browser settings. If your website uses cookies, the ICO recommends explaining this clearly in your privacy notice and/or cookie policy. [ico.org.uk], [ico.org.uk]
If you want, I can also draft a separate Cookie Policy for Raw2Door.
7. Who We Share Your Data With?
We may share your personal data with trusted third parties where necessary to operate our business, such as:
- Payment providers to process payments securely [ico.org.uk], [business.gov.uk]
- Delivery/courier providers to fulfil and deliver your order [ico.org.uk], [mayerbrown.com]
- Website, hosting, or ecommerce platform providers that support our online store [ico.org.uk], [mayerbrown.com]
- Professional advisers such as accountants, insurers, or legal advisers where necessary [gov.uk], [business.gov.uk]
- Regulators, law enforcement, or government authorities where required by law [gov.uk], [business.gov.uk]
We only share personal data where it is necessary and appropriate to do so. ICO guidance says privacy notices should explain who data is shared with, either by naming recipients or categories of recipients. [ico.org.uk], [nibusinessinfo.co.uk], [mayerbrown.com]
8. How Long We Keep Your Data?
We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, and tax obligations. UK privacy notices should explain retention periods or the criteria used to determine them. [ico.org.uk], [nibusinessinfo.co.uk]
For example:
- Order and transaction records may be kept for as long as required for tax/accounting purposes. [gov.uk], [business.gov.uk]
- Customer service correspondence may be kept for a reasonable period to manage queries, disputes, or complaints. [ico.org.uk], [nibusinessinfo.co.uk]
- Marketing records may be kept until you withdraw consent or opt out, subject to legal/administrative requirements. [ico.org.uk], [ico.org.uk]
When data is no longer required, we will securely delete or anonymise it where appropriate. UK data protection law requires that data is not kept longer than necessary and is handled securely. [gov.uk], [business.gov.uk]
9. How We Protect Your Data?
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, or alteration. UK data protection law requires personal information to be handled securely. [gov.uk], [business.gov.uk]
However, while we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. [gov.uk], [business.gov.uk]
10. Your Rights
Under UK data protection law, you may have the right to:
- Be informed about how your personal data is used [gov.uk], [ico.org.uk]
- Request access to the personal data we hold about you [gov.uk]
- Request correction of inaccurate or incomplete information [gov.uk]
- Request erasure of your personal data in certain circumstances [gov.uk]
- Restrict processing in certain circumstances [gov.uk]
- Object to processing in certain circumstances, including direct marketing [gov.uk], [ico.org.uk]
- Withdraw consent where we rely on consent [ico.org.uk], [gov.uk]
- Data portability in certain circumstances [gov.uk]
If you would like to exercise any of these rights, please contact us using the details in this policy. [ico.org.uk], [gov.uk]
11. Complaints
If you have concerns about how we use your personal data, please contact us first and we will try to resolve the matter. ICO guidance says privacy notices should tell people how to complain if they are concerned about data use. [ico.org.uk], [nibusinessinfo.co.uk]
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters. GOV.UK confirms the ICO is the supervisory authority for UK data protection complaints. [gov.uk]
ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113 [gov.uk]
12. Third-Party Links
Our website may contain links to third-party websites. If you follow a link to another website, please note that those websites have their own privacy policies and we are not responsible for how they handle your personal data. This aligns with common privacy notice practice where third-party services may apply their own terms/privacy information. [ico.org.uk], [waterfront.law]
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. We recommend checking this page regularly for the latest version. ICO guidance notes privacy information should remain accurate and up to date. [ico.org.uk], [gov.uk]
Last updated: 10th June 2026