Delivery Policy
We aim to provide a reliable and convenient delivery service for all customers.
Delivery days
We deliver to the following postcodes; PR25 & PR26 (Monday), PR6 (Wednesday), PR7 (Friday)
Delivery Process
- Orders must be placed minimum 48 hours ahead of delivery days – PR25 & PR26 (Monday), PR6 (Wednesday), PR7 (Friday)
- Deliveries will be made to the address provided at checkout.
- If a safe place is provided, your order will be left there.
- If no safe place is specified, your order will be left at the discretion of Raw2Door
- We reserve the right to exchange out of stock products with a similar flavour
Frozen Goods & Storage Responsibility
- All products supplied by Raw2Door are frozen and must be stored appropriately upon delivery.
- It is the customer’s responsibility to ensure that products are placed into a freezer as soon as possible after delivery.
- By placing an order, you acknowledge that deliveries may be left unattended and you accept responsibility for the condition of goods from the point of delivery.
- Raw2Door accepts no liability for defrosted, spoiled, or damaged goods once delivery has been completed.
Customer Responsibility
If a delivery is delayed due to an error on our part, we will arrange redelivery at no additional cost, or issue a full refund if the order cannot be fulfilled
- Customers are responsible for providing the correct delivery address.
- Raw2Door accepts no liability for failed or incorrect deliveries due to inaccurate address details.
Missed Deliveries
Our standard delivery approach will apply. Additional delivery attempts may incur charges.
Cancellations
- Orders must be cancelled at least 48 hours before the scheduled delivery date (confirmed at point of order).
- Full refund will be issued for cancellations made before this window.
- No refunds will be provided for cancellations made within 48 hours of delivery.